Intelligent Automation in the Workplace

Picture this. You’re sitting in a restaurant with a friend, waiting for your food to be delivered; only when it arrives, it’s not being carried by a human waiter. It’s being flown to your table by an autonomous drone. No, this isn’t a scene out of a futuristic sci-fi flick. It’s something that’s really happening in some restaurants, and it’s...

Are Chatbots Here to Stay?

Surf anywhere online and you’re sure to see a headline or two about chatbots. These artificial intelligence systems were once predicted to completely revolutionize the way brands interact with consumers and vice versa, with bots poised to take over everything from basic customer service to complex IT troubleshooting. The proposed growth, however, has been much slower than anticipated. Does that...

4 Technology Trends that are Shaping Consumer Behavior

Technology is fundamentally transforming the way humans live their everyday lives. This includes how people interact with the brands with which they do business, as well as how those brands cater to the needs and desires of their customers. Specifically, there have been a number of different advances in technology that are slowly but surely changing the way consumers behave,...